Queue, a service offering of SHP Leading Design, is a stakeholder engagement process that seeks to incorporate the voice of the customer into the planning and design of the built environment serving the education, corporate, commercial, healthcare and civic markets.   Using both qualitative and quantitative research, our collaborative approach embraces client involvement throughout the entire project spectrum, encourages participation and builds consensus.  Our process ensures a new or renovated building as unique as the stakeholders it serves.

Originally named The Schoolhouse of Quality (SOQ), the process began over 20 years ago as a comprehensive community engagement process to identify and integrate community values into the planning and design of educational facilities. In fact, SHP is recognized as one of the first architectural firms in the country to incorporate community input into our designs.  As our client-base has diversified we’ve adapted the process to serve additional markets.

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